Publications
With our publications we cover the most diverse research areas that arise in the field of man, task and technology. In addition to traditional Business Information Systems topics such as knowledge management and business process management, you will also find articles on current topics such as blended learning, cloud computing or smart grids. Use this overview to get an impression of the range and possibilities of research in Business Information Systems at the University of Duisburg-Essen.
Type of Publication: Article in Collected Edition
Unravelling (E-)Government Channel Selection: A Quantitative Analysis of Individual Customer Preferences in Germany and Australia
- Author(s):
- Plattfaut, Ralf; Kohlborn, Thomas; Hofmann, Sara; Beverungen, Daniel; Niehaves, Björn; Räckers, Michael; Becker, Jörg
- Title of Anthology:
- 46th Hawaii International Conference on System Sciences
- pages:
- 1983-1991
- Publication Date:
- 2013
- Digital Object Identifier (DOI):
- doi:10.1109/HICSS.2013.585
- Citation:
- Download BibTeX
Abstract
The purpose of this study is to identify the impact of individual differences on service channel selection for e-government services. In a comparative survey of citizens in Germany and Australia (n=1205), we investigate the impact of age, gender, and mobility issues on the selection of personal or mobile communication as channels for service consumption. The results suggest that Australians are more likely to want to use new technology-oriented channels as internet or mobile applications while Germans tend to use classical channels as telephone or in person. Moreover, differences with respect to age, gender, and mobility exist. Implications for practice and issues for future research are discussed.