With our publications we cover the most diverse research areas that arise in the field of man, task and technology. In addition to traditional Business Information Systems topics such as knowledge management and business process management, you will also find articles on current topics such as blended learning, cloud computing or smart grids. Use this overview to get an impression of the range and possibilities of research in Business Information Systems at the University of Duisburg-Essen.

Towards Information Transparency in the Context of Service Management

Type of Publication: Article in Collected Edition

Towards Information Transparency in the Context of Service Management

Author(s):
Belter, Roman; Spies, Thorsten; Ludwig, Andre; Franczyk, Bogdan; Eicker, Stefan
Title of Anthology:
Proceedings of the IEEE International Conference on Service-Oriented Computing and Applications (SOCA), 2010
Publisher:
IEEE
Location(s):
Perth
Publication Date:
2010
ISBN:
978-1-4244-9802-4
Language:
en
Keywords:
service management, generic views, service system, artifacts, service stakeholder
Digital Object Identifier (DOI):
doi:10.1109/SOCA.2010.5707164
Link to complete version:
https://ieeexplore.ieee.org/stamp/stamp.jsp?tp=&arnumber=5707164
Citation:
Download BibTeX

Abstract

With an increasing demand for higher value services, comprehensive support for service customization, provisioning and management is needed. This paper details ongoing research work regarding a service management approach, which supports the handling of service artifacts during the service lifecycle. The approach introduces an information model for e-Service Management, as well as a tailored view concept to provide individual views to participating stakeholders. The outlined approach tackles nonfunctional management issues which lead to better maintainable, adaptable and extendable service systems.