With our publications we cover the most diverse research areas that arise in the field of man, task and technology. In addition to traditional Business Information Systems topics such as knowledge management and business process management, you will also find articles on current topics such as blended learning, cloud computing or smart grids. Use this overview to get an impression of the range and possibilities of research in Business Information Systems at the University of Duisburg-Essen.

Type of Publication: Article in Collected Edition

Towards a Method for IT Service Management

Author(s):
Kattenstroth, Heiko; Heise, David
Editor:
Johannesson, Paul; Krogstie, John; Opdahl, Andreas
Title of Anthology:
The Practice of Enterprise Modeling
pages:
178-192
Publisher:
Springer
Location(s):
Berlin
Publication Date:
2011
Link to complete version:
http://www.springerlink.com/content/wv143720240m26k8/
Citation:
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