Publications
With our publications we cover the most diverse research areas that arise in the field of man, task and technology. In addition to traditional Business Information Systems topics such as knowledge management and business process management, you will also find articles on current topics such as blended learning, cloud computing or smart grids. Use this overview to get an impression of the range and possibilities of research in Business Information Systems at the University of Duisburg-Essen.
Type of Publication: Article in Collected Edition
Reach and Range of Business Process Management - Findings in the Telecommunication and Chemical Industry
- Author(s):
- Becker, Jörg; Ortbach, Kevin; Plattfaut, Ralf; Niehaves, Björn
- Title of Anthology:
- 46th Hawaii International Conference on System Sciences
- pages:
- 3900-3909
- Publication Date:
- 2013
- Digital Object Identifier (DOI):
- doi:10.1109/HICSS.2013.459
- Citation:
- Download BibTeX
Abstract
Business Process Management (BPM) has become an established management practice. Current literature in this field identifies maintaining a process-aware IT landscape and managing boundary-crossing relations as important functions in BPM. Regarding the former, we understand BPM range as the level of process-awareness in the IT landscape. As for the latter, we view BPM reach as the potential utilization of boundary-crossing relations. Based on these two dimensions, we propose a framework for exploring development paths in BPM implementations. This framework is then exemplarily applied in two case studies in the telephone and chemical industries. We are able to identify a development towards a higher level of BPM range in both industries while only the telecommunication company is looking to increase its BPM reach. Based on our empirical findings, we derive generalizable propositions for BPM development in both dimensions for future theory building efforts.