Publications
With our publications we cover the most diverse research areas that arise in the field of man, task and technology. In addition to traditional Business Information Systems topics such as knowledge management and business process management, you will also find articles on current topics such as blended learning, cloud computing or smart grids. Use this overview to get an impression of the range and possibilities of research in Business Information Systems at the University of Duisburg-Essen.
Type of Publication: Monograph
Process-oriented dynamic capabilities: Framework development, empirical applications, and methodological support: Print zugl.: Münster (Westfalen), Univ., Diss., 2013
- Author(s):
- Plattfaut, Ralf
- Publisher:
- Springer International Publishing
- Location(s):
- Cham and s.l.
- Publication Date:
- 2014
- ISBN:
- 9783319032504
- Digital Object Identifier (DOI):
- doi:10.1007/978-3-319-03251-1
- Link to complete version:
- http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&db=nlabk&AN=670882
- Citation:
- Download BibTeX
Abstract
This book introduces a process-oriented dynamic capability framework to study both, service innovation and Business Process Management (BPM). Results from applications in several case studies and surveys are reported. They reflect, e.g., capability development and maturity models. Based on these findings, a method to support service innovation is introduced. This method can help organizations in developing new service business models in a more effective and efficient way. In today’s networked service society, service innovation becomes increasingly important. Reasons for this development can be found in the transformation of economies and in the growing importance of product-service systems. The concept of service innovation is related to Business Process Management (BPM) and shares several important traits. They both are process-oriented dynamic capabilities to adapt (service) processes to changing environments