With our publications we cover the most diverse research areas that arise in the field of man, task and technology. In addition to traditional Business Information Systems topics such as knowledge management and business process management, you will also find articles on current topics such as blended learning, cloud computing or smart grids. Use this overview to get an impression of the range and possibilities of research in Business Information Systems at the University of Duisburg-Essen.

Employee Competencies for Business Process Management

Type of Publication: Article in Collected Edition

Employee Competencies for Business Process Management

Author(s):
Eicker, Stefan; Kochbeck, Jessica; Schuler, Peter M.
Editor:
Abramowicz, W.; Fensel, D.
Title of Anthology:
Proceedings of 11th International Conference on Business Information Systems (BIS 2008)
pages:
251-262
Publisher:
Springer
Location(s):
Berlin Heidelberg
Publication Date:
2008
Language:
englisch
Keywords:
Business Process Management, Measurement, Inter-Organizational Processes, Human Factors.
Digital Object Identifier (DOI):
doi:10.1007/978-3-540-79396-0_22
File:
Employee Competencies for Business Process Management (1.43 MB)
Citation:
Download BibTeX

Abstract

Business process management (BPM) is an approach which empowers companies to react flexibly to new market situations. The main goal of BPM is to improve efficiency and effectiveness of value-adding business processes. The changes caused by globalization do not only concern organization, technologies and processes, but also people. Employee competencies can be crucial competitive advantages.
The need for new specialized and competent personnel in BPM becomes apparent from the definition of new roles, such as “Chief Process Officer” (CPO). Field reports and surveys reveal that role concepts of BPM have so far not been completely established, due to a lack of appropriate structures or dueto resistance within the companies.
This article considers and analyzes the success factor employee competencies in matters of the implementation of BPM in companies. For this purpose, competencies which are necessary for the roles in BPM are identified.  Moreover, a classification method for the definition of role profiles is developed.