With our publications we cover the most diverse research areas that arise in the field of man, task and technology. In addition to traditional Business Information Systems topics such as knowledge management and business process management, you will also find articles on current topics such as blended learning, cloud computing or smart grids. Use this overview to get an impression of the range and possibilities of research in Business Information Systems at the University of Duisburg-Essen.

Type of Publication: Article in Collected Edition

Service delivery principles: deriving principles using a role-playing game

Bajnath, Satiesh; Janssen, Marijn; Bharosa, Nitesh; Both, Christian; Klievink, Bram; Overbeek, Sietse; van Veenstra, Anne-Fleur
O’Donnell, David
Title of Anthology:
Proceedings of the 10th European Conference on e-Government, Limerick, Ireland, June 17 - 18, 2010
Academic Publishing, Reading, United Kingdom, EU
Publication Date:
Download BibTeX