With our publications we cover the most diverse research areas that arise in the field of man, task and technology. In addition to traditional Business Information Systems topics such as knowledge management and business process management, you will also find articles on current topics such as blended learning, cloud computing or smart grids. Use this overview to get an impression of the range and possibilities of research in Business Information Systems at the University of Duisburg-Essen.

Operationalization of Flexibility in Business Process Management

Type of Publication: Article in Collected Edition

Operationalization of Flexibility in Business Process Management

Eicker, Stefan; Nagel, Annett; Schuler, Peter M.
Miguel Baptista Nunes, Pedro Isaías; Powell, Philip
Title of Anthology:
Proceedings of the IADIS International Conference Information Systems 2010
Porto, Portugal
Publication Date:
Business Process Management, Business Process Flexibility, Business Process Change Flexibility, Business Process Execution Flexibility
Link to complete version:
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Flexibility is the argument brought forward when preparing enterprises for the (uncertain) future. As business process management (BPM) aims at the methodical design of goal-oriented business processes, the world of change added 'flexibility' to the existing goals 'quality', 'time' and 'costs'. This paper addresses the topic of flexibility focusing on BPM in order to establish a definition of flexibility suited to serve the different research areas, so far each covering flexibility with a particular view. Based on the three levels of flexibility presented in this paper an approach will be documented how business processes can be improved using these levels.