With our publications we cover the most diverse research areas that arise in the field of man, task and technology. In addition to traditional Business Information Systems topics such as knowledge management and business process management, you will also find articles on current topics such as blended learning, cloud computing or smart grids. Use this overview to get an impression of the range and possibilities of research in Business Information Systems at the University of Duisburg-Essen.

Type of Publication: Article in Collected Edition

A Meta-Study on the Effects of Adopting and Using the ITIL Reference Framework on IS/IT Service Organizations: Implications for Service Design and Management beyond the IT Domain

Author(s):
Drechsler, A.
Title of Anthology:
Proceedings of the 19th Americas Conference on Information Systems
Location(s):
Chicage, Illinois
Publication Date:
2013
Link to complete version:
http://aisel.aisnet.org/amcis2013/ServiceSystems/GeneralPresentations/4/
Citation:
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